Transport for London have responded to comments made by some staff that the Powis Street entrance has been “permanently closed” by stating it will reopen on a full time basis towards the end of the year.
The entrance facing Woolwich’s main shopping street has been closed on numerous occasions dating back months. Recently it has been closed for most of each day. TfL state the issue is staff shortages meaning they cannot open the entrance due to fire regulations.
Trish Ashton, General Manager for the DLR, stated:
“We are sorry for any inconvenience the occasional closure of Green Ends entrance is causing customers. This is due to a temporary shortage of staff which has meant some entrances are not open all of the day. The DLR operator, KeolisAmey Docklands, is in the final stages of recruiting new staff and following training they will be in their roles by the end of the year. In the meantime we continue to work with our operator to minimise these closures as much as we can.”
The service is operated under tender to KeolisAmey who will run the service until 2021. Insufficient staffing is not only inconvenient to passengers but not at all helpful to retailers on Powis Street nor market stall holders near the entrance. There is no word on why staffing levels has dropped so low for so long.
People are now forced to use one entrance and exit beside Woolwich Arsenal DLR station.