Journey history and refunds finally back online say TfL
Online accounts to check recent journeys and charges are finally back online after a “cyber incident” in September.
Downtime has caused hardship to many with people unable to claim refunds online if overcharged – which is not an uncommon occurrence.
The facility applies not Oyster and contactless journeys not only on TfL modes of transport but also National Rail within London.
Yours truly has a few incidents where I’m not sure the correct fare was charged. The wide gate at Abbey Wood is one such location that seems to play up.
Another issue is where a touch-in point doesn’t always seem to be working such as at Stratford station – or it was not possible to touch out and so a full fare charged.
It’s an issue that’s impacted many including some of London’s poorest yet this in particular saw relatively little coverage.
You can now check journeys and claim any refunds due by clicking here.
TFL single fare finder is a little known but very useful tool and worth a bookmark:
https://tfl.gov.uk/fares/find-fares/tube-and-rail-fares/single-fare-finder
Good news.
On a related TfL customer service matter, when are the escalators at Cutty Sark Gardens going to be fixed ?
Twelfth of Never ?
Great news.
I don’t know it’s the same fix but people can now register for zip cards too. This was also impossible for a few months due to the mysterious ‘cyber incident’.