UPDATE: It has been confirmed that the man hit sadly died.
ORIGINAL: An incident has caused all trains to stop running on the Woolwich line tonight (Friday 23 Nov).
It appears a person was sadly hit by a train. Terrible news and hopefully all those affected including the driver are ok.
The response by Southeastern is again raising questions. People have reported being stuck on trains and at stations with little communication.
My friend is stuck at Woolwich dockyard & no communication. What is the issue?
— Lucy Lockets (@Blond1e86) November 22, 2019
While the company cannot be blamed for tragic issues such as this, their response is often lacking. Staffing at stations is extremely limited in the evenings with communication both at stations and on trains lacking. The driver affected by the incident cannot be expected to talk to passengers, though little information on board other trains impacted is a continual issue.
It’s as if the Lewisham incident a couple of years ago never happened where poor communications saw people exit trains onto the trackside.
As an example of staffing issues at station, I was sent photos of Woolwich Arsenal station (the busiest on the line) earlier to show staffing levels. This is far from unusual. Many busy stations like Eltham and Greenwich are similar.
Despite being the busiest station on the line Woolwich Arsenal staffing is regularly lacking. Not even one member of staff either on gates or the ticket office.
As for tonight, one passenger reports being in a tunnel for an hour:
for more than an hour stuck in the Woolwich Arsenal tunnel
— Cesar (@Cesar74158855) November 22, 2019
I saw similar scenes a couple of weeks after another incident blocked a line. No staff whatsoever at busy stations to assist when things went wrong.